1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  4. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  5. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  6. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  7. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  8. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  9. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

  10. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  11. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  12. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  13. How to look after your mental health while self-isolating with COVID-19

    Advice and Information -

    The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating.

  14. GP Access Report

    Report -

    Our report looks at what you told us about whether you could access your GP and the barriers you faced.

  15. TEWV Community Transformation Report

    Report -

    This report looks at the future provision of mental health support across the area.

  16. Enter & View Virtual Visit to Rossmere Park Care Home

    Report -

    Find out about our virtual enter and view to Rossmere Park and the recommendations we put to the service following our visit.

  17. Enter & View Report Emergency Assessment Unit NT&H NHS Trust

    Report -

    We conducted an enter and view at the emergency assessment unit. Read about our findings and the recommendations we sent to the service following our visit.

  18. Enter & View Visit to Ward 29 North Tees & Hartlepool NHS Trust

    Report -

    We conducted an enter and view to Ward 29. Find out about our findings and the recommendations we put to the service following our visit.

  19. Enter & View Visit to Clifton House Care Home

    Report -

    Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward.

  20. Healthwatch Hartlepool TEWV Community Transformation Report

    Report -

    This report combines insight from your experiences on mental health services to help deliver an improved service.

  21. Enter & View Visit to De Bruce Court Care Home

    Report -

    We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations.

  22. Healthwatch Hartlepool Accessing Dentistry Consultation Report January 2022

    Report -

    Read about the experiences people shared with us over about the problems they faced trying to access dental services during the pandemic.

  23. Enter & View Visit Report to Seymour House

    Report -

    Read about our enter and view visit to Seymour house and what we found during our visit.

  24. Experiences of Dental Care Services March 2020 – January 2022

    Report -

    This report is the collation of identical surveys of the public undertaken by eight local Healthwatch in North East England.

  25. Enter & View Visit Report to Ward 36 North Tees & Hartlepool NHS Trust

    Report -

    Read about our enter and view to North Tees Hospital ward 36, where we spoke to patients and staff.

  26. Enter & View Visit to Rossmere Park Care Home

    Report -

    Find out about our enter and view to Rossmere Park and the views on the care the residents received.

  27. Enter & View Report to Wynyard Woods Care Home

    Report -

    Read about our enter and view to Wynyard Woods where we spoke to staff and residents. Find out about the recommendations we put forward following the visit.

  28. Enter & View Visit Report to West View Lodge Care Home

    Report -

    Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there.

  29. Hartlepool Resident Views of Local Pharmacy Services in Hartlepool

    Report -

    Find out what you told us about your experiences of pharmacy services, what could be better and what is working well.

  30. Enter & View Report for Ward 31 University Hospital of North Tees

    Report -

    Read our enter and view report for ward 31 at North Tees Hospital, where we spoke to patients and staff about the care they received.

  31. Enter & View Visit Report to Stewart House

    Report -

    Read our enter and view report based on what service users of Stewart House told us about the care they receive. Our report contains both our findings from the visit and the recommendations we made to the service.

  32. Enter & View Visit Report to Ward 24 North Tees & Hartlepool NHS Trust

    Report -

    Read our enter and view report when we visited North Tees Hospital ward 24. Our report contains what people told us about their care, and our recommendations.

  33. Enter & View visit Report to Ward 41 North Tees & Hartelpool NHS Trust

    Report -

    Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit.

  34. Healthwatch Hartlepool Annual Report 2017/18

    Report -

    Read about our biggest projects over the last year and the engagement we have done to find out what matters to you and how you want to see services improve.

  35. Enter & View Visit Report to West View Lodge Care Home

    Report -

    Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service,

  36. Healthwatch Hartlepool/Hartlepool Carers Health Care Experience Consultation

    Report -

    Read our report into the consultation we conducted with carers about health and social care issues that have an impact on their wellbeing.

  37. Healthwatch Hartlepool GP Patient Experience Consultation

    Report -

    Find out about the problems people are facing when trying to get an appointment with their GP.

  38. Enter & View Report to Queens Meadow Care Home

    Report -

    Read our enter and view report from when we visited Queens Meadow and what staff and residents told us about the care on offer here.

  39. Enter & View Report to Charlotte Grange Care Home

    Report -

    The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia.

  40. Enter & View Visit Report to Holdforth Unit North Tees & Hartlepool NHS Trust

    Report -

    Read our enter and view report from visiting Holdforth Unit and North Tees Hospital and the recommendations we put forward following our visit.

  41. Enter & View Report for Ward 27 North Tees Hospital

    Report -

    Healthwatch Hartlepool Enter & View investigation in to Ward 27 at North Tees & Hartlepool NHS Trust Hospital after a number of issues/concerns were raised.

  42. Healthwatch Hartlepool and Hartlepool Deaf Centre Investigation into Deaf Patient Experience of Local G.P and Hospital Services

    Report -

    Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool.

  43. Enter & View Visit Report to Ward 28 North Tees & Hartelpool NHS Trust

    Report -

    Read our enter and view report into ward 28 of North Tees Hospital and what staff and patients told us about the care they received.

  44. Healthwatch Hartlepool Investigation into Patient Experience of Dementia Diagnosis

    Report -

    Read our report into dementia and the experiences people have shared with us about health and care services for people living with dementia.

  45. Investigation into Direct Care & Support Services

    Report -

    Read our report into the service provided by Direct Care and our findings of the level of service provided.