Enter & View Visit to Rossmere Park Care Home

Report - 28 February 2019

Find out about our enter and view to Rossmere Park and the views on the care the residents received.

Part of the local Healthwatch programme is to carry out Enter & View visits. Enter & View visits are conducted by a small team of trained Healthwatch volunteers, who are prepared as ‘Authorised Representatives’ to conduct visits to health and social care premises. 

Downloads

On arrival we were welcomed by Mrs Wendy Horsley the receptionist.  Reception area was clean and inviting with information posters on the wall regarding future events etc.   A resident was sitting on a sofa chatting to staff.  We stated the purpose of the visit  and asked to see the member of staff in charge and requested a room in which to put our belongings.  They allowed us to use a vacant lounge and dining room used for meetings etc.  She took us there and said she would bring Lorraine Stephenson the person in charge and invited us to make ourselves tea or coffee and use the facilities in the meantime using the adjacent kitchen.  

File download
Enter & View visit to Rossmere Park
Download (PDF 352 KB)

You might also be interested in

Sheraton Court Care Home

Enter & View Visit to Sheraton Court Care Home

Sheraton Court is a purpose built care home in the north of Hartlepool offering general residential and residential memory care for those living with dementia. It is a large 80 bed home, and all rooms are en-suite. Primary care categories include dementia, older person care, physical disability, respite care and sensory impairment. This was the first visit to Sheraton Court since before the outbreak of the Covid Pandemic in 2020.
Find out more
Merlin Manor Care Home

Enter & View Visit to Merlin Manor Care Home

On December 4th 2023 Healthwatch Hartlepool conducted its first ever visit to Merlin Manor. In the report which was published following the visit recommendations were made in relation to areas in which it was considered development was required. Consequently, a return visit to Merlin manor was scheduled to take place within 12 months of the original visit to review progress.
Find out more