Enter & View Visit Report to West View Lodge Care Home

Report - 30 May 2018

Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service,

Part of the local Healthwatch programme is to carry out Enter & View visits. Enter & View visits are conducted by a small team of trained Healthwatch volunteers, who are prepared as ‘Authorised Representatives’ to conduct visits to health and social care premises. 

On Thursday 30th May 2018, six members of Healthwatch Hartlepool visited West View Lodge Care Home; the visit lasted from 11a.m. — 3p.m., it was in response to a complaint received by Healthwatch. 

Downloads

File download
Enter & View Visit to West View Lodge
Download (PDF 224 KB)

You might also be interested in

Clifton House

Enter & View Visit to Clifton House Care Home

Clifton House is our first visit conducted fully in line with pre-covid visit
arrangements. This allowed us to return to our normal practice of giving
the service provider a two week window during which the visit would take
place rather than a set date and time.
Find out more

Enter & View visit to Elwick Grange Residential Care Home

Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings.
Find out more